Privacy Policy

At Practical Technology Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our IT support services. By engaging with our services, you agree to the terms outlined in this policy. 

In the course of providing IT support services, we may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, and business contact details, which are necessary to communicate with you and offer support services.
• Service Usage Data: We collect information about how you use our services, including data from systems we assist with, diagnostics, service logs, and support tickets.
• Technical Data: This includes system performance data, error logs, and any other data necessary for troubleshooting and enhancing the effectiveness of our services.

We collect information in the following ways:

• Directly from You: When you contact us for support, inquire about our services, or fill out a form on our website.
• Automatically: When you use our services, technical data such as usage statistics, error logs, and diagnostic information may be automatically collected.

The information we collect is used for the following purposes:

• Provide IT Support Services: To resolve technical issues, offer troubleshooting, and ensure the best possible service experience.
• Improve Our Services: To enhance and refine our support processes, based on system feedback and usage patterns.
• Communication: To communicate with you regarding your service requests, updates, new offerings, or important changes to our services.

We take your privacy seriously and use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and firewalls to ensure your data is safe.

SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. . However, we may share your information in the following limited circumstances:

• Service Providers: We may work with trusted third-party providers to perform tasks on our behalf (e.g., cloud services, payment processors, etc.). These providers are required to maintain the confidentiality of your data.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.

We may use cookies and similar tracking technologies on our website to improve your browsing experience. These technologies help us understand user preferences and analyze site usage. You can manage your cookie preferences in your web browser settings.

We retain your information only as long as necessary for the purpose for which it was collected, including providing ongoing IT support. If you request, we will delete your personal data upon termination of services, unless retention is required for legal or regulatory reasons.

You have the following rights concerning your personal information:

• Access and Correction: You can request access to your information and ask for corrections if it is inaccurate.
• Data Deletion: You may request the deletion of your personal data, subject to any legal or contractual obligations.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy. Please review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about your privacy or how we handle your personal information, please feel free to contact us through any method on https://practicaltechs.com/contact-us.

SMS Terms and Conditions

1.  SMS Consent Communication:  SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. 

2.  Types of SMS Communications: PTS will only reply to text messages initiated from our customes and will not initiate any communication via SMS.

3.  Message Frequency: Only as a response to a client.

4.  Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:  You opt-in to receive SMS messages from PTS by initiating a text message or verbally via a phone conversation.

6.  Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help: Please email us at support@practicaltechs.com or call on 203.322.4554 if your matter is urgent